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Estimated Due Dates for
Voice Services
Estimated
Due Dates for Data Network
Connections
Attention All CNS Customers:
We have improved our efficiency in
providing service to our customers as
follows:
Pacific Bell will show up a day before the
scheduled due date to install your new
line(s) only. Pending ordered equipment
will be installed on the next business
day.
The following chart may help you
determine your estimated due date for the
type of service you requested. If you have
any questions, please contact the
Communications Consultant for your work
order.
Voice Services
| Type of Service |
Description |
Estimated Due Date |
| 1 - 5 Voice Lines w/out
equipment |
Add/Change/Move under 6 lines,
without equipment |
7 working days |
| 1 - 5 Voice Lines w/
equipment |
Add/Change/Move under 6 lines,
with equipment |
10 working days |
| 1 - 5 pieces of equipment |
equipment only |
7 working days |
| 6 - 10 Voice Lines w/out
equipment |
Add/Change/Move under 6 lines,
without equipment |
10 working days |
| 6 - 10 Voice Lines w/
equipment |
Add/Change/Move under 6 lines,
with equipment |
12 working days |
| 6 - 10 pieces of equipment |
equipment only |
10 working days |
| Over 10 Voice lines |
Add/Change/Move, with or without
equipment |
Negotiated in advance with
CNS |
| Over 10 pieces of equipment |
equipment only |
Negotiated in advance with
CNS |
| Data Lines |
Alarm circuits, etc |
18 working days |
| ISDN Lines |
|
18 working days |
| Calling Cards (MCI,
AT&T) |
from CNS stock |
3 working days |
| Calling Cards (Pacific Bell) |
from vendor |
14 working days |
| Authorization Codes |
Add, delete |
7 working days |
| Voice Mail |
Add, disconnect |
5 working days |
| Voice Mail |
Reset password |
2 working days |
| Cellular Phones |
Equipment and service |
14 working days |
| Pagers |
Standard equipment |
6 working days |
| Pagers |
Special orders |
12 working days |
| 800 Mhz Radios |
in-stock only |
9 working days |
| 800 Mhz Radios |
not in-stock |
negotiated with vendor |
| Non-642/643 lines |
1MB, off-campus connections, pay
telephones, toll-free numbers,
etc |
Negotiated with vendor,
approximately 2 - 6 weeks |
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